Tagged product
7 essays
- AI is an interface The interface was always the tax you paid to use a system: its menus, its query language, its API. AI's most durable job is to take that tax off, by turning plain language into the task you meant and the systems that carry it out.
- Cancel the meeting When the data isn't ready ten minutes before a stakeholder readout, the move is to cancel and send it async later. Forcing the numbers into a calendar slot anchors everyone on figures you'll want back tomorrow.
- Stated versus revealed preference, in booking data Travel marketing assumes people book what they say they want. The booking data says otherwise, especially on luxury tier and trip length. The gap between stated and revealed preference is where the useful product decisions live.
- Not every AI feature should be a chat Enterprises trust AI for invisible categorisation and distrust it for reversible work behind a chat box. 'Chat, move this five pixels' is all-or-nothing and risky. Sometimes the right surface for an AI feature is a button.
- Why I still write code as a product leader Writing production code as a product leader compresses decision latency: faster iteration, feasibility you can check yourself, AI behaviour you can debug directly, and no organisational telephone.
- The four-mode product manager Strategy, market analysis, solution architecture, implementation. The old role split these across people and handoffs. The job now is to move between all four in a single conversation.
- Most problems are information problems A specific claim: nearly every failure - in product, in business, in life - traces back to someone missing a piece of the puzzle. Fix the information flow and most of the rest follows.